Why the Customer Support Team at Steno Is Different Front line of the business – The team ensuring every inbound call and support ticket is handled with professionalism, speed, and care, because client experience is everything Hospitality mindset, every interaction – We don’t just close tickets; we solve problems, communicate clearly, and make clients feel taken care of from first contact to resolution Cross-functional and collaborative – Partners closely with Account Management, Scheduling, Billing, Production, and others to resolve client issues efficiently and without unnecessary back-and-forth Built for action-oriented problem-solvers – You’ll manage competing priorities across phone and ticket queues while following established workflows and contributing to a stronger, smarter team knowledge base You’ll crush this role if you have experience providing phone-based customer support and are comfortable working remotely. You have strong written and verbal communication skills, can stay composed under pressure, and are comfortable working across tools like Zendesk, Slack, and Guru—all while following escalation paths and resolving issues with as little back-and-forth as possible. Previous experience speaking with customers on the phone is required. In this role, you will cover Monday-Friday, 10:30 am-7 pm PT. #J-18808-Ljbffr
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