Job Description
Job Title: Sales Support Assistant
Company: Glassical Designs
Location: 5061 N 30th ST #104, Colorado Springs, CO, 80919 (In-Office)
Schedule: Full-Time, Monday – Friday (8:30 AM – 5:00 PM)
Target Total Earnings: $43,500 – $50,000+ / year
Base Pay: $18.50 – $20.00 / hour (Depending on Experience)
Volume Commission: 0.5% commission on assigned rep’s sales (estimated at $5,000 – $8,500+ annually based on current account volume)
Glassical Designs specializes in creating corporate recognition products, including custom glass, crystal, and acrylic awards. We take pride in delivering high-quality products and exceptional service to our clients. As our sales volume continues to expand, we are growing our administrative support team to ensure our high-performing sales accounts run smoothly!
Position OverviewThe Sales Support Assistant plays a vital operational role by partnering directly with our Sales Support Specialist and Sales Representative. You will handle daily administrative execution, work order writing, order pipeline tracking, and vendor coordination so our sales team can continue driving business growth.
This is a dynamic, high-detail role for a proactive teammate who thrives on organization, accuracy, and keeping projects moving seamlessly from sale to production.
Key ResponsibilitiesOrder Processing & Data Intake: Accurately write up nameplate and standard custom orders, prepare option documents/proof requests, and import bulk client order lists into internal systems.
Workflow & Schedule Tracking: Monitor production calendars for review dates, track high-priority rush orders, flag exception delays, and assist with invoice timing adjustments for month-end billing.
Client & Vendor Logistics: Act as the primary contact for routine vendor stock/pricing checks, send proactive shipping tracking updates to clients, and log returns/claims for damaged or missing items.
Sales Growth Support: Assist the sales rep with lead research, prospective account data gathering, and routine account maintenance.
Starting Base Pay: $18.50 – $20.00 / hour (Full-Time, Mon–Fri, 8:30 AM – 5:00 PM)
Volume Commission: 0.5% commission on commissionable sales from the assigned sales representative (estimated at $5,000 – $8,000+ annually based on current account volume).
A supportive, small office environment with friendly co-workers
Paid Time Off (PTO), paid holidays, sick time, and health insurance
Clear opportunities for growth and advancement in a fast-growing business
Regular company gatherings
We value teammates with a heart for service who share our passion for bringing the positivity of recognition to the masses. Ideal candidates are thorough, organized, and possess a strong work ethic alongside a positive attitude.
QualificationsExceptional Attention to Detail: Meticulous accuracy when reviewing names, imports, and delivery deadlines before passing orders to production.
Strong Communication & Administrative Skills: Clear, professional phone and email communication with clients, vendors, and internal shop teams.
Tech-Savvy: Proficiency with spreadsheets, order management systems, and business communication tools.
Team Player: Proven ability to work well both independently and collaboratively under the guidance of senior support staff.
Experience: Prior administrative, work order entry, or sales support experience is preferred.
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